Artificial Intelligence has moved from theory to a practical tool for delivery excellence. At KeenStack, our use of ServiceNow’s Now Assist shows how AI automation can transform project execution and improve client outcomes.
As a leader in ServiceNow solutions, we’ve integrated Now Assist into our delivery processes, gaining efficiency without compromising quality. With up to 70% time savings on critical tasks and better accuracy in deliverables, the value of AI-driven development is clear.
Transforming Development with Natural Language Processing
Now Assist’s generative AI has revolutionized workflow automation and script development. By interpreting natural language and generating functional code, it has changed how technical teams approach complex tasks.
For example, in a recent project, we needed a script to set status conditions based on three parameters. What would normally require manual coding, testing, and debugging was done by Now Assist in seconds, producing a clean JavaScript snippet ready for validation and deployment.
This efficiency extends to flow creation as well. Processes that traditionally required significant time for design and testing now see a 50% reduction in effort thanks to AI-powered automation.
Implementing an AI-First Strategy
Our delivery approach prioritizes efficiency. For every task, we evaluate the best execution path and use Now Assist when it adds measurable value.
The workflow is simple yet effective. Whether scripting or designing flows, our team uses Now Assist as the primary tool, followed by detailed reviews for accuracy and optimization. This method has consistently delivered up to 70% time savings for scripting, 50% for flow design, and overall effort reductions of 40-50%.
By cutting down manual work, we deliver scalable ServiceNow solutions faster, reducing timelines and costs while ensuring client success.
Measurable Impact on Delivery Excellence
Now Assist has driven three key improvements in our operations:
- Enhanced Speed: Up to 70% faster scripting and 50% faster flow creation translate to quicker project delivery and higher client satisfaction.
- Improved Accuracy: AI-generated code reduces manual errors, cutting debugging and rework, and improving project outcomes.
- Greater Customer Impact: Faster, more reliable solutions free our team to focus on high-value tasks that drive transformation.
Strategic Advantages of AI-Powered Delivery
Now Assist is more than a development tool—it’s a strategic enabler. By embedding AI into our workflows, we’ve enhanced client value delivery while maintaining technical quality.
Our ongoing exploration of Now Assist keeps us ahead in AI-driven ServiceNow development. This approach enables us to deliver innovative, effective solutions that meet client needs while maintaining market differentiation.
With strategic AI integration, we create long-term competitive advantages that benefit both our team and our clients. Discover more about how we stay ahead with AI by visiting our resource page.
