ServiceNow Developer

KeenStack is a dynamic and growing organization committed to delivering innovative IT service management solutions to our clients. Our team is seeking an experienced and highly skilled ServiceNow Developer to help our clients solve their most complex and interesting business problems. If you’re passionate about IT workflows and process automation, we would love to hear from you!

As a ServiceNow Developer, you will be responsible for developing, customizing, and maintaining ServiceNow applications and modules. You will work closely with business analysts, project managers, and other stakeholders to ensure that ServiceNow applications meet business requirements and align with industry best practices.

Key Responsibilities:

• ServiceNow Development: Design, develop, and configure ServiceNow applications, modules, and workflows, including ITSM (Incident, Problem, Change, Request), ITOM, ITAM, and other ServiceNow applications.
• AI and Automation: Leverage AI-driven capabilities and automation tools to deliver predictive analytics and streamline repetitive processes across workflows.
• Customization and Scripting: Customize ServiceNow forms, reports, business rules, client scripts, UI actions, UI pages, and integration scripts using JavaScript, Glide API, and other relevant technologies.
• Integration: Implement and maintain integrations between ServiceNow and external systems (e.g., LDAP, Active Directory, REST APIs, SOAP web services).
• Configuration Management: Develop and manage configuration items (CIs) within the ServiceNow CMDB, ensuring accuracy and data consistency.
• Troubleshooting and Support: Provide technical support and troubleshooting expertise for ServiceNow issues, including incidents, problems, and change requests.
• Upgrades & Patches: Plan and execute system upgrades and patches, ensuring minimal disruption to ongoing operations.
• Collaboration: Work closely with business analysts and other stakeholders to gather requirements, design solutions, and ensure timely delivery of features and enhancements.
• Documentation: Create detailed technical documentation for developed solutions, processes, and workflows.

Required Qualifications:

• Experience: 4+ years of hands-on experience with ServiceNow development, configuration, and administration
• Technical Skills:
  • Proficient in ServiceNow scripting (JavaScript, Glide API, Angular JS, HTML5, SCSS, React.js, UI Builder, etc.)
  • Expertise in configuring ServiceNow modules, including ITSM, ITOM, and CMDB, and understanding of ServiceNow Common Services Data Model (CSDM)
  • Experience with ServiceNow integrations (REST, SOAP, MID Server, etc.)
  • Familiarity with ServiceNow update sets, versioning, and deployment processes
  • Strong understanding of ITIL processes (Incident, Problem, Change Management)
• Certifications: ServiceNow Certified System Administrator (CSA) & ServiceNow Certified Application Developer (CAD) are highly preferred. Other certifications like ITIL Foundation are a plus.
• Problem-solving Skills: Strong analytical and troubleshooting skills with the ability to resolve complex issues efficiently
• Communication Skills: Excellent written and verbal communication skills, with the ability to collaborate effectively with technical and non-technical teams

Preferred Qualifications:

• Experience with ServiceNow ITOM (Orchestration, Discovery, Event Management) and other advanced modules
• Familiarity with Agile development methodologies and tools
• Knowledge of cloud platforms (AWS, Azure) and how they integrate with ServiceNow

Why Join Us?

• Competitive Salary & Benefits: We offer an attractive salary package, health benefits, retirement plans, and other perks.
• Career Growth: You’ll have the opportunity to develop your career by working on complex projects and gaining exposure to cutting-edge technologies in the ITSM space.
• Collaborative Culture: Join a dynamic, supportive team environment where your contributions are valued and innovation is encouraged.

How to Apply: Interested candidates should submit their resume and a brief cover letter outlining their relevant experience and qualifications to careers@keenstack.com.

KeenStack is an equal-opportunity employer and encourages applicants from all backgrounds to apply.