Origin DNA: A Strategic Lens for Selecting Your Next CRM
Most CRM failures don’t occur during implementation; they happen at selection, when leaders choose a platform that was never designed to meet their most critical needs. Choosing your next CRM should be more than a feature comparison; it should be a strategic decision rooted in how that platform was originally built and why. What I […]
Stop Revenue from Walking Out Your Door: Fix Your Referral Process
Healthcare organizations face a staggering reality: over 50% of referrals leak to out-of-network providers and only 65% of referrals never convert into scheduled appointments. This referral black hole drains millions from health system revenue while delaying critical patient care. The culprit? Outdated manual processes that turn what should be seamless patient handoffs into operational nightmares. […]
ServiceNow Best Practices: Keep Your Instance Clean
ServiceNow instances can quickly become cluttered with technical debt, creating roadblocks that slow upgrades, degrade performance, and limit your ability to harness cutting-edge platform features. At KeenStack, we’ve witnessed how maintaining a streamlined, baseline-aligned instance drives transformational results for organizations seeking operational excellence. Whether you’re an analyst optimizing workflows, an architect designing scalable solutions, or […]
How KeenStack Achieved 70% Time Savings with ServiceNow’s Now Assist
Artificial Intelligence has moved from theory to a practical tool for delivery excellence. At KeenStack, our use of ServiceNow’s Now Assist shows how AI automation can transform project execution and improve client outcomes. As a leader in ServiceNow solutions, we’ve integrated Now Assist into our delivery processes, gaining efficiency without compromising quality. With up to […]
Referrals, Reimagined: What It Takes to Deliver Faster Care
While much of healthcare has been modernized, referral management remains one of the slowest-moving, resource-intensive processes in the industry. As patients increasingly demand rapid access to care, health systems continue to struggle with manual, fragmented workflows, pre-authorization barriers, and communication gaps. These inefficiencies can lead to delays in diagnosis and treatment, dissatisfied patients, and lost […]
The Human Side of Change: Winning Over the Frontline in Times of Transition
By: Elevsis Delgadillo It’s been said that the only constant is change, and this is true with organizations as much as it is with life. While change can often be positive or even transformational, it can also be complicated. When it comes to implementing new technologies, the transition must be handled with the greatest care […]
How to Optimize IT Resources Through Infrastructure, People, and Processes
In the dynamic world of Information Technology, resource optimization stands as a cornerstone of efficiency and innovation. Balancing the triad of infrastructure, people, and processes is crucial for IT organizations to thrive and to provide consistent value. Yet, how can IT leaders ensure that every resource is utilized to its full potential? How do the […]
The New Age Of Process Mining For Maximum Speed, Clarity, And Results
In a digital-first, globally connected world, visibility into how work gets done is critical for improving processes, efficiency, and revenue. Yet for many organizations, gaining that visibility has been too complex, too slow, and too expensive. Process mining stepped in as a way for large companies and healthcare organizations to analyze their own enterprise data […]
Thiru Thangarathinam: Lessons from Scaling a Best Place to Work
Before founding and launching my latest company in January of this year, I founded, scaled and ultimately sold a business called MST Solutions. During my time leading MST, I was especially proud of the numerous “Best Place to Work” awards we won–and, even more importantly, the fact that our team truly lived and believed in […]
How To Align ServiceNow Investments With Business Priorities
Organizations invest in ServiceNow to drive efficiency, compliance, and automation. Too often, however, implementations focus on technology rather than business impact, or take too narrow a focus, resulting in module-based solutions that don’t drive with precision toward the overarching goals of the company. To maximize return on investment, and avoid adopting “tech for tech’s sake,” […]