Turning Cloud Commitments into Strategic Momentum with ServiceNow
Organizations often approach the final stretch of their cloud spend commitments, whether through Azure MACC or AWS EDP or PPA, with a sense of urgency instead of intention. As expiration nears, many teams rush to use remaining funds and end up with low-value assets or redundant services that add little long-term benefit. At KeenStack, we […]
Untangling Healthcare’s Appeals and Grievances for Payers
When a claim is denied, the appeals and grievances process is what gives members a way to ask for a review and make sure the right outcome is reached. On the surface, it’s about fairness and compliance. In reality, it’s one of the more complicated and resource-heavy workflows payers have to manage. There are multiple […]
From Legacy to AI-Powered ITSM: Building a Compelling Business Case for ServiceNow
Is your organization’s IT service management (ITSM) platform holding you back? Legacy systems, devoid of advanced AI, are quickly becoming a liability in today’s business landscape. Without capabilities like predictive analytics, virtual agents, and generative AI tools such as Now Assist, organizations face mounting inefficiencies, rising operational costs, and missed opportunities for innovation. Upgrading to […]
Origin DNA: A Strategic Lens for Selecting Your Next CRM
Most CRM failures don’t occur during implementation; they happen at selection, when leaders choose a platform that was never designed to meet their most critical needs. Choosing your next CRM should be more than a feature comparison; it should be a strategic decision rooted in how that platform was originally built and why. What I […]
Stop Revenue from Walking Out Your Door: Fix Your Referral Process
Healthcare organizations face a staggering reality: over 50% of referrals leak to out-of-network providers and only 65% of referrals never convert into scheduled appointments. This referral black hole drains millions from health system revenue while delaying critical patient care. The culprit? Outdated manual processes that turn what should be seamless patient handoffs into operational nightmares. […]
ServiceNow Best Practices: Keep Your Instance Clean
ServiceNow instances can quickly become cluttered with technical debt, creating roadblocks that slow upgrades, degrade performance, and limit your ability to harness cutting-edge platform features. At KeenStack, we’ve witnessed how maintaining a streamlined, baseline-aligned instance drives transformational results for organizations seeking operational excellence. Whether you’re an analyst optimizing workflows, an architect designing scalable solutions, or […]
How KeenStack Achieved 70% Time Savings with ServiceNow’s Now Assist
Artificial Intelligence has moved from theory to a practical tool for delivery excellence. At KeenStack, our use of ServiceNow’s Now Assist shows how AI automation can transform project execution and improve client outcomes. As a leader in ServiceNow solutions, we’ve integrated Now Assist into our delivery processes, gaining efficiency without compromising quality. With up to […]
Referrals, Reimagined: What It Takes to Deliver Faster Care
While much of healthcare has been modernized, referral management remains one of the slowest-moving, resource-intensive processes in the industry. As patients increasingly demand rapid access to care, health systems continue to struggle with manual, fragmented workflows, pre-authorization barriers, and communication gaps. These inefficiencies can lead to delays in diagnosis and treatment, dissatisfied patients, and lost […]
The Human Side of Change: Winning Over the Frontline in Times of Transition
By: Elevsis Delgadillo It’s been said that the only constant is change, and this is true with organizations as much as it is with life. While change can often be positive or even transformational, it can also be complicated. When it comes to implementing new technologies, the transition must be handled with the greatest care […]
How to Optimize IT Resources Through Infrastructure, People, and Processes
In the dynamic world of Information Technology, resource optimization stands as a cornerstone of efficiency and innovation. Balancing the triad of infrastructure, people, and processes is crucial for IT organizations to thrive and to provide consistent value. Yet, how can IT leaders ensure that every resource is utilized to its full potential? How do the […]