This is the story of a healthcare IT leader who traded managing a 450-person team for the challenges of startup life and ended up selling the very technology he once bought. In this episode, Elevsis Delgadillo, SVP of Customer Success at KeenStack, shares how his 14 years in healthcare IT prepared him for the fast-paced startup world. From leading digital platforms at Banner Health to transforming sales with empathy and AI, he offers insights on combining operational expertise with client-focused solutions.
Key Insights:
Bridging Operations and Sales: Elevsis leverages his extensive healthcare IT leadership experience to connect operational needs with solution-driven sales strategies.
Empathy and AI in Sales: By combining empathetic communication with AI tools like ChatGPT, he reimagines client engagement for meaningful impact.
Focus on Clinical Pain Points: Successful IT solutions start by addressing real-world clinical challenges to drive innovation effectively.
Adaptability and Humility: Transitioning to a startup environment requires a willingness to adapt while applying enterprise knowledge innovatively.
AI for Strategic Decisions: Elevsis emphasizes how tools like AI are transforming technology leaders’ decision-making processes.
About Elevsis Delgadillo:
Elevsis Delgadillo is the Senior Vice President of Customer Success at Keenstack, the professional services consulting firm that helps companies unlock the full potential of ServiceNow. He is a highly experienced IT leader specializing in cloud transformation, Salesforce integration, and ServiceNow platform implementations. At KeenStack, Elevsis leverages his deep healthcare IT expertise to ensure exceptional client outcomes.
Prior to joining Keenstack, Elevsis oversaw the adoption and scaling of ServiceNow across IT and business functions at Banner Health. Before that, he led the development of digital platforms, mobile applications, and enrollment systems at Blue Cross Blue Shield of Arizona.
