Are you getting the most out of the platforms you already use? In this episode, Elevsis Delgadillo discusses how healthcare organizations can maximize tools like ServiceNow to cut costs, streamline tech, and address staffing challenges. He highlights that true transformation isn’t just about technology; it takes strong change management, transparent leadership, and engaging frontline teams to drive adoption. Tune in to learn how smarter tech strategies and impactful leadership can help healthcare organizations tackle financial and cultural challenges with confidence.
Key Insights:
Maximizing Platform Utilization: Many healthcare organizations underutilize platforms like ServiceNow, leading to inefficiencies and redundancies. Optimization can save costs and enhance outcomes.
Reducing Complexity: Consolidating systems around central platforms minimizes integration risks and simplifies tech environments.
Cultural Alignment: Successful adoption hinges on strong change management and alignment between organizational culture and technology goals.
Tailored Solutions: Hybrid, customized approaches outperform one-size-fits-all tech expansions by addressing specific organizational needs.
Talent Shortages: Healthcare IT faces a staffing gap, making it crucial to develop hybrid solutions and efficient processes to mitigate workforce limitations.
Communication is Key: Building trust and providing clear communication ensure staff buy-in and reduce resistance to technological changes.
Efficiency Imperative: Rising costs in healthcare highlight the urgency of improving IT efficiency and consolidating processes.
About Elevsis Delgadillo:
Elevsis Delgadillo is the Senior Vice President of Customer Success at Keenstack, the professional services consulting firm that helps companies unlock the full potential of ServiceNow. He is a highly experienced IT leader specializing in cloud transformation, Salesforce integration, and ServiceNow platform implementations. At KeenStack, Elevsis leverages his deep healthcare IT expertise to ensure exceptional client outcomes.
Prior to joining Keenstack, Elevsis oversaw the adoption and scaling of ServiceNow across IT and business functions at Banner Health. Before that, he led the development of digital platforms, mobile applications, and enrollment systems at Blue Cross Blue Shield of Arizona.
