Unifying Voice and Workflows for Better Patient and Provider Experiences
https://www.youtube.com/watch?v=ghIq65lcJic We understand that effective communication is essential in healthcare. In our recent webinar with 3CLogic, “ServiceNow for Healthcare: Unifying Voice and Workflows,” we explored how to enhance patient and provider interactions through seamless integration. Meet the Speakers Elevsis Delgadillo: SVP of Customer Success, Keenstack Guillaume Seynhaeve: VP of Business & Alliances, 3CLogic The […]
Growing a Global Team Starts With Culture, Not Headcount
When entrepreneurs talk about scaling, the conversation usually starts with hiring plans, org charts and delivery capacity. That matters, but it is not where growth actually begins. In my experience building teams across countries and time zones, culture has to come first. Without shared values and expectations, growth becomes chaos. At KeenStack, we use our […]
AI in ITSM: What Pro Delivers, and What Pro Plus Adds
Many customers seeking “AI” for ServiceNow ITSM often describe outcomes that ITSM Pro already supports. Understanding the distinction between classic machine learning (ML) and generative AI (GenAI) is critical for maximizing the benefits of these technologies in IT Service Management (ITSM). Understanding the Core Distinction AI in ITSM begins with ML, not GenAI. When customers […]
Service Mapping & CSDM: The “So What” for IT Leadership
Most IT organizations manage tickets and infrastructure. The ones that win manage services. Here is why the distinction matters and what leaders should demand from any CSDM alignment initiative. The Problem IT knows its infrastructure. It often does not know its services. Ask most IT operations teams which servers support a customer-facing business service and […]
ServiceNow Knowledge26
KeenStack Accelerates Growth with New Clients, Strategic Partnerships, and Expanded Services
Company recognized for advancing app innovations, culture and awards, and charting an ambitious path for 2026 Chandler, Ariz. – Jan. 6, 2026 — KeenStack, the professional services consulting firm that helps companies unlock the full potential of ServiceNow, today announces continued momentum with new client wins, strategic partnerships, and company growth initiatives. The announcement caps […]
KeenStack Named 2025 Emerging Partner of the Year by Dyna Software
Chandler, Ariz — KeenStack has been named the 2025 Emerging Partner of the Year by Dyna Software, creator of GuardRails, alongside fellow award recipients Deloitte (Americas Partner of the Year) and Novabridge (APAC/EMEA Partner of the Year). The annual GuardRails Partner Awards recognize organizations that delivered exceptional customer success, innovation, and leadership in advancing technical […]
3CLogic and KeenStack Partner to Deliver Next-Generation Healthcare Experiences on ServiceNow
3CLogic, the leading Voice AI and cloud contact center platform purpose-built for ServiceNow, and KeenStack, experts in AI-driven digital transformation and deep healthcare industry knowledge, today announced a new partnership set to redefine how healthcare organizations leverage the Now Platform. The collaboration will bring together advanced AI-powered engagements and customized ServiceNow solutions to address the […]
KeenStack CEO Thiru Thangarathinam Honored as a 2025 AZ Business Angel of the Year
Award recognizes visionary leaders whose philanthropy, service, and community partnerships are transforming Arizona for the better Chandler, Ariz – KeenStack, the professional services consulting firm that helps companies unlock the full potential of ServiceNow, today announced that Founder and CEO Thiru Thangarathinam has been recognized as a 2025 AZ Business Angel of the Year by AZ […]
Thiru Thangarathinam Named to the 2026 “Who’s Who in Arizona Healthcare” by AZ Big Media List
Recognition honors leaders shaping the future of healthcare through innovation, impact, and service to Arizona communities. Chandler, Ariz — KeenStack, the professional services consulting firm that helps companies unlock the full potential of ServiceNow, today announces that its Founder and CEO, Thiru Thangarathinam, has been recognized by AZ Big Media in the “Who’s Who in […]