The ITOM Architecture Tax: The Hidden Cost of Getting Your ITOM Architecture Wrong
Most ITOM over-spending doesn’t happen at renewal. It happens at implementation – when the team making architecture decisions doesn’t realize those decisions are also licensing decisions. The ServiceNow ITOM Subscription Unit model charges based on what is actively managed and represented in the CMDB – and in the case of Unresolved Monitored Objects, what is […]
Modernizing Records Management in Law Enforcement
The landscape of law enforcement is rapidly evolving, with records management at the forefront of ensuring public safety. As challenges mount, the need for effective and efficient records processes has never been more critical across police departments, sheriff’s offices, correctional facilities, and the broader criminal justice system. Current Challenges in Records Management Manual Processes Many […]
KeenStack Launches AI-Powered Law Enforcement Incident Management Solution on the ServiceNow AI Platform
New solution automates police report intake, validation, and routing to reduce administrative burden and accelerate investigations Chandler, AZ – March 19, 2026 – KeenStack today announced the launch of its AI-Powered Law Enforcement Incident Management solution, built natively on the ServiceNow AI Platform. The new application modernizes incident reporting for U.S. law enforcement agencies by […]
Unifying Voice and Workflows for Better Patient and Provider Experiences
https://www.youtube.com/watch?v=ghIq65lcJic We understand that effective communication is essential in healthcare. In our recent webinar with 3CLogic, “ServiceNow for Healthcare: Unifying Voice and Workflows,” we explored how to enhance patient and provider interactions through seamless integration. Meet the Speakers Elevsis Delgadillo: SVP of Customer Success, Keenstack Guillaume Seynhaeve: VP of Business & Alliances, 3CLogic The […]
Growing a Global Team Starts With Culture, Not Headcount
When entrepreneurs talk about scaling, the conversation usually starts with hiring plans, org charts and delivery capacity. That matters, but it is not where growth actually begins. In my experience building teams across countries and time zones, culture has to come first. Without shared values and expectations, growth becomes chaos. At KeenStack, we use our […]
AI in ITSM: What Pro Delivers, and What Pro Plus Adds
Many customers seeking “AI” for ServiceNow ITSM often describe outcomes that ITSM Pro already supports. Understanding the distinction between classic machine learning (ML) and generative AI (GenAI) is critical for maximizing the benefits of these technologies in IT Service Management (ITSM). Understanding the Core Distinction AI in ITSM begins with ML, not GenAI. When customers […]
Service Mapping & CSDM: The “So What” for IT Leadership
Most IT organizations manage tickets and infrastructure. The ones that win manage services. Here is why the distinction matters and what leaders should demand from any CSDM alignment initiative. The Problem IT knows its infrastructure. It often does not know its services. Ask most IT operations teams which servers support a customer-facing business service and […]
KeenStack at Knowledge26
Meet Us in the AI Innovation Zone KeenStack will be at Knowledge 2026 in Las Vegas to talk ServiceNow strategy, execution, and real operational value. Stop by Booth AIS10 to connect with our team, see live demos of our AI-powered applications, and attend our featured speaking session. Where to Find KeenStack We are set up […]
KeenStack Accelerates Growth with New Clients, Strategic Partnerships, and Expanded Services
Company recognized for advancing app innovations, culture and awards, and charting an ambitious path for 2026 Chandler, Ariz. – Jan. 6, 2026 — KeenStack, the professional services consulting firm that helps companies unlock the full potential of ServiceNow, today announces continued momentum with new client wins, strategic partnerships, and company growth initiatives. The announcement caps […]
KeenStack Named 2025 Emerging Partner of the Year by Dyna Software
Chandler, Ariz — KeenStack has been named the 2025 Emerging Partner of the Year by Dyna Software, creator of GuardRails, alongside fellow award recipients Deloitte (Americas Partner of the Year) and Novabridge (APAC/EMEA Partner of the Year). The annual GuardRails Partner Awards recognize organizations that delivered exceptional customer success, innovation, and leadership in advancing technical […]