We understand that effective communication is essential in healthcare. In our recent webinar with 3CLogic, “ServiceNow for Healthcare: Unifying Voice and Workflows,” we explored how to enhance patient and provider interactions through seamless integration.
Meet the Speakers
- Elevsis Delgadillo: SVP of Customer Success, Keenstack
- Guillaume Seynhaeve: VP of Business & Alliances, 3CLogic
The Challenge
Despite advances in AI, customer experience in healthcare is declining. Fragmented contact center operations contribute to inefficiencies that impact patients and providers alike.
Key takeaway
- Healthcare CX is declining because data + engagement are fragmented—AI only works well when it has shared context.
- Many health systems run multiple disconnected contact centers, creating inconsistent experiences and agent burnout.
- A better path is a single foundation: ServiceNow as the workflow/data layer, integrating to EHRs and enterprise data platforms, then layering channels + insights on top.
- Referral management is a strong starting point because it reduces manual intake work and helps prevent referral leakage.
- Voice AI + ServiceNow enables real self-service (beyond “press 1/2”), and when calls reach agents, a single ServiceNow workspace improves speed and personalization.
Why It Matters
Tailored technology solutions can bridge communication gaps, improving interactions and reducing burnout among staff.
Our Partnership with 3CLogic
Keenstack and 3CLogic have partnered to deliver next-generation healthcare experiences on ServiceNow. By combining 3CLogic’s cloud-based contact center solutions with ServiceNow’s unified platform, we’re helping healthcare organizations bridge communication gaps and create seamless patient and provider interactions.
Learn more about our partnership in our official press release.
Get in Touch
If you’re interested in exploring how we can help your organization enhance patient and provider experiences, please visit us at www.keenstack.com/contact/.