Origin DNA: A Strategic Lens for Selecting Your Next CRM
Most CRM failures don’t occur during implementation; they happen at selection, when leaders choose a platform that was never designed to meet their most critical needs. Choosing your next CRM should be more than a feature comparison; it should be a strategic decision rooted in how that platform was originally built and why. What I […]
KeenStack leases Chandler office space as rapid growth continues since January launch
A Valley consulting firm that helps companies implement and manage ServiceNow platforms has leased office space in Chandler to keep up with its rapid growth since launching in January. KeenStack leased 4,650 square feet of office space at The Park at SanTan, 3075 W. Ray Road. It will take occupancy of the space in September, […]
Stop Revenue from Walking Out Your Door: Fix Your Referral Process
Healthcare organizations face a staggering reality: over 50% of referrals leak to out-of-network providers and only 65% of referrals never convert into scheduled appointments. This referral black hole drains millions from health system revenue while delaying critical patient care. The culprit? Outdated manual processes that turn what should be seamless patient handoffs into operational nightmares. […]
ServiceNow Best Practices: Keep Your Instance Clean
ServiceNow instances can quickly become cluttered with technical debt, creating roadblocks that slow upgrades, degrade performance, and limit your ability to harness cutting-edge platform features. At KeenStack, we’ve witnessed how maintaining a streamlined, baseline-aligned instance drives transformational results for organizations seeking operational excellence. Whether you’re an analyst optimizing workflows, an architect designing scalable solutions, or […]
Risk Never Sleeps: The Startup Prescription for Healthcare IT – Part 2
Are you getting the most out of the platforms you already use? In this episode, Elevsis Delgadillo discusses how healthcare organizations can maximize tools like ServiceNow to cut costs, streamline tech, and address staffing challenges. He highlights that true transformation isn’t just about technology; it takes strong change management, transparent leadership, and engaging frontline teams […]
Risk Never Sleeps: The Startup Prescription for Healthcare IT – Part I
This is the story of a healthcare IT leader who traded managing a 450-person team for the challenges of startup life and ended up selling the very technology he once bought. In this episode, Elevsis Delgadillo, SVP of Customer Success at KeenStack, shares how his 14 years in healthcare IT prepared him for the fast-paced […]
How KeenStack Achieved 70% Time Savings with ServiceNow’s Now Assist
Artificial Intelligence has moved from theory to a practical tool for delivery excellence. At KeenStack, our use of ServiceNow’s Now Assist shows how AI automation can transform project execution and improve client outcomes. As a leader in ServiceNow solutions, we’ve integrated Now Assist into our delivery processes, gaining efficiency without compromising quality. With up to […]
KeenStack partners with ServiceNow to market and extend the ServiceNow AI Platform
Chandler, AZ — June 11, 2025— KeenStack today announced it has joined the ServiceNow Partner Program to utilize its deep technical and industry expertise, helping clients innovate, optimize, and continuously improve while expanding the ServiceNow AI Platform, products and services. With this partnership, KeenStack will focus on delivering AI-driven ServiceNow solutions to streamline IT and […]
Referrals, Reimagined: What It Takes to Deliver Faster Care
While much of healthcare has been modernized, referral management remains one of the slowest-moving, resource-intensive processes in the industry. As patients increasingly demand rapid access to care, health systems continue to struggle with manual, fragmented workflows, pre-authorization barriers, and communication gaps. These inefficiencies can lead to delays in diagnosis and treatment, dissatisfied patients, and lost […]
KeenStack Expands with New Chandler Office, Strategic Partnerships, and Continued Product Momentum in Healthcare
Company highlights its AI referral innovation, projected growth, expanded public sector alliances, and position as a ServiceNow Service Provider Partner Chandler, Ariz. July 10, 2025 — KeenStack, the professional services consulting firm that helps companies unlock the full potential of ServiceNow, today announces its continued growth, marked by their new office space, new partnerships and solutions, […]