Privacy Policy

1. Introduction

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (“PII”) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your PII in accordance with our website.

Our website is constructed such that you can visit us on the web without specifically identifying yourself or revealing your PII; however, your access to the website, ability to inquire about our services, and access to other services may be limited, unless and until you voluntarily provide us with your PII. As a condition of allowing you to provide us with your PII, you will be required to affirmatively agree to this Privacy Policy, at which point this Privacy Policy will become a binding contract you and KeenStack, Inc., an Arizona corporation We will use your PII for the primary purpose for which you are providing it, as well as any other purpose stated herein.

2. What Personal Information Do We Collect From Visitors to Our Blog or Website?

When filling out a contact form or subscription form on our site, as appropriate, you may be asked to enter your name, email address, phone number, or other details to enhance your experience.

3. Information Automatically Collected

We may also automatically collect non-personally identifiable information from you when you visit our website. This includes:

• IP Address
• Browser Type
• Operating System
• Navigation and Clickstream Behavior

We use this information to improve our website and to understand its usage.

We also use tracking technologies to collect and store information about your visit to our site and your interaction with email communications from us, such as:

• Server Logs: Track website traffic (e.g., number of visitors, pages accessed, IP address). This data helps analyze traffic to improve our business and user experience.
• Pixel Tags: Track access to email communications and generate website traffic statistics to enhance the site. The collected information helps us analyze trends and statistics, improve site operations, send informational/promotional materials, and design or enhance our product and service offerings.

4. Do We Use ‘Cookies’?

Yes. Cookies are small files a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow). These files enable the site’s or service provider’s systems to recognize your browser and capture/remember certain information. Cookies help us:

• Understand and save user preferences for future visits.
• Compile aggregate data about site traffic and interactions to offer better site experiences and tools.

We may also use trusted third-party services to track this information on our behalf.

Managing Cookies

You can choose to have your computer warn you whenever a cookie is being sent, or you can disable all cookies. This can be done through your browser settings. Refer to your
browser’s Help Menu for guidance.

If you turn off cookies, some features that make your site experience efficient may not function properly.

5. Third-Party Disclosure

We do not sell, trade, or transfer your PII to outside parties without prior notice. This excludes website hosting partners and other trusted parties who assist in operating our website, conducting business, or serving users, provided these parties agree to keep your information confidential.

We may release information to comply with the law, enforce site policies, or protect rights, property, or safety.

Non-personally identifiable visitor information may be shared for marketing, advertising, or other uses.

6. Third-Party Links

Occasionally, we may include or offer third-party products or services on our website. These third-party sites operate independently and have their privacy policies. We are not responsible for the content or activities of these linked sites. However, we welcome feedback about them to maintain the integrity of our site.

7. Data Storage

All data provided to us and/or published on our website is stored on our servers, and/or on the servers of our third-party vendors, located in the United States. In our sole and absolute discretion, we may retain the data permanently.

8. Security

In an attempt to prevent unauthorized access or disclosure, maintain data accuracy and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. We use data encryption technology to help protect against loss, misuse or alteration of your sensitive information. We use Secure Sockets Layer (SSL) technology which creates an encrypted connection between you and our systems for the transmission of any sensitive information you input online. Any unauthorized access to or use of our website should be immediately brought to our attention by contacting us at info@keenstack.com.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, despite our efforts to protect your information, we cannot and do not ensure or warrant the security of (1) any information you transmit to us, any vendor, or other third party; or (2) this website. You transmit and receive all such information, as well as use this website, at your own risk. KEENSTACK PROVIDES ANY AND ALL SERVICES AND INFORMATION ON AN “AS IS” BASIS AND GRANTS NO WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY. KEENSTACK SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9. Limitations on Liability

KeenStack (including its affiliates and personnel) will not be liable for any incidental, special, exemplary or consequential damages, including lost profits, loss of data or loss of goodwill, service interruption, computer damage or system failure or the cost of substitute products or services, or for any damages arising out of or in connection with your use of this website, whether based on warranty, contract, tort (including negligence), product liability or any other legal theory, and whether or not KeenStack has been informed of the possibility of such damage, even if a limited remedy set out in these terms is found to have failed of its essential purpose.

In no event will KeenStack’s aggregate liability for any claim or dispute arising out of or in connection with your use of this website, which includes providing KeenStack with your PII, exceed one hundred U.S. dollars (USD $100).

These limitations of liability and damages are fundamental elements of the agreement between you and KeenStack. If applicable law does not allow the limitations of liability set out herein, the above limitations may not apply to you.

10. Google Analytics

We use Google Analytics to collect information about your website usage. This includes data automatically sent to Google, such as page visits, IP address, and interactions with ads. Google may set cookies or read preexisting ones.

Remarketing and Advertising Features

We use Google Analytics Advertising Features, such as:

• Display Network Impression Reporting
• Remarketing
• Demographics and Interest Reporting

Google AdWords may also serve targeted advertisements based on your visit to our site.

Opt-Out Options:

You can manage preferences at:

• Google Ad Settings
• Network Advertising Initiative
• Google Analytics browser add-on: Opt-Out

11. California Online Privacy Protection Act (CalOPPA)

Under CalOPPA, we agree to the following:

• Users can visit our site anonymously.
• A link to our privacy policy is available on all website pages.
• Privacy policy changes will be posted on this page.

User Rights

You can request changes to your personal information by emailing us at info@keenstack.com.

12. Children’s Online Privacy Protection Act (COPPA)

We do not market to or knowingly collect information from children under the age of 13.

13. Fair Information Practices

In case of a data breach, we will notify affected users within one business day.

14. CAN-SPAM Act

We collect email addresses to:

• Send requested information.
• Provide updates related to transactions.
• Market to mailing lists.

To comply with CAN-SPAM, we:

• Avoid misleading subjects.
• Include a physical address in emails.
• Honor opt-out requests promptly.

15. Governing Law and Venue

This policy will be interpreted in accordance with the laws of the State of Arizona and the United States of America, without regard to conflict-of-law provisions. Judicial proceedings must be brought in the proper state or federal court in Phoenix, Arizona, unless the parties agree to some other location. You irrevocably consent to venue and personal jurisdiction of the Courts located in Phoenix, Arizona, for all legal disputes involving KeenStack or any officer or agent thereof, including any legal dispute related to this Privacy Policy.

16. Contact Us

For privacy-related inquiries, email us at: info@keenstack.com