KeenStack Strengthens Board and Expands Client Momentum in First Quarter of 2026
Company highlights new advisory board and growing enterprise client base Chandler, Ariz. – April 9, 2026 — KeenStack, the professional services consulting firm that helps companies unlock the full power of ServiceNow, today announces the formation of its advisory board alongside continued momentum with enterprise clients. The newly formed board includes former Arizona Gov. Doug […]
From Hire Event to Day-One Ready: Orchestrating Provider Onboarding
Getting a provider from offer acceptance to credentialed, provisioned, and clinically active touches HR, medical staff, IT, compliance training, and occupational health simultaneously. ServiceNow HCLS and HRSD do not replace any of those systems. They orchestrate across all of them, so nothing waits on an email and nothing falls through a gap. Provider Onboarding Fails […]
The ITOM Architecture Tax, Part 6: The Cost You Didn’t Decide to Take On
Unresolved Monitored Objects Series Recap This is the final part of a six-part series on how ITOM architecture decisions become licensing costs. Parts 1 through 5 covered Servers, PaaS Resources, Containers, EUC Devices, and FaaS Resources. Each one traced a path from an implementation decision – a Discovery schedule, a connector enabled, an agent deployed […]
The ITOM Architecture Tax, Part 5: The Most Favorable Ratio Gets the Least Attention
FaaS Resources Series Recap This is Part 5 of a six-part series on how ITOM architecture decisions become licensing costs. Parts 1 through 4 covered Servers, PaaS, Containers, and EUC Devices – each with a different mechanism by which implementation decisions produce unplanned SU costs. The common thread: the exposure was visible at design time. […]
The ITOM Architecture Tax, Part 4: One Decision Determines Whether EUC Devices Cost You Anything
End User Computing Devices Series Recap This is Part 4 of a six-part series on how ITOM architecture decisions become licensing costs. Part 1 covered Servers and VMs – the category where Discovery scope and ITOM scope are most often treated as the same thing. Part 2 covered PaaS Resources – where cloud provisioning velocity […]
The ITOM Architecture Tax, Part 3: Why a Favorable Ratio and an Underestimated Count Are a Dangerous Combination
Containers Series Recap This is Part 3 of a six-part series on how ITOM architecture decisions become licensing costs. Part 1 covered Servers and VMs – the largest SU driver in most enterprise environments, and the category where Discovery scope and ITOM scope are most often treated as the same thing. Part 2 covered PaaS […]
The ITOM Architecture Tax, Part 2: When Cloud Speed Erases the Math
PaaS Resources Series Recap This is Part 2 of a six-part series on how ITOM architecture decisions become licensing costs. Part 1 covered Servers and VMs – the largest SU driver in most enterprise environments and the category where Discovery scope and ITOM scope are most often mistakenly treated as the same thing. Part 2 […]
The ITOM Architecture Tax, Part 1: Discovery Scope isn’t ITOM Scope
Servers and Virtual Machines About This Series ITOM over-spending rarely begins at renewal. It begins at implementation, when the team making architecture decisions does not realize those decisions are also licensing decisions. This six-part series breaks down how ServiceNow ITOM Subscription Units are triggered across each resource category – Servers and VMs, PaaS Resources, Containers, […]
The ITOM Architecture Tax: The Hidden Cost of Getting Your ITOM Architecture Wrong
Most ITOM over-spending doesn’t happen at renewal. It happens at implementation – when the team making architecture decisions doesn’t realize those decisions are also licensing decisions. The ServiceNow ITOM Subscription Unit model charges based on what is actively managed and represented in the CMDB – and in the case of Unresolved Monitored Objects, what is […]
Modernizing Records Management in Law Enforcement
The landscape of law enforcement is rapidly evolving, with records management at the forefront of ensuring public safety. As challenges mount, the need for effective and efficient records processes has never been more critical across police departments, sheriff’s offices, correctional facilities, and the broader criminal justice system. Current Challenges in Records Management Manual Processes Many […]