New solution automates payer reimbursement reconciliation, detects underpayments in real time, and accelerates appeals to help health systems recover revenue at scale
Chandler, Ariz. – June 3, 2026 — KeenStack, the professional services consulting firm that helps companies unlock the full potential of the ServiceNow AI Platform, today announces the launch of its AI-Powered Healthcare Revenue Integrity Management application, now available on the ServiceNow Store. Built natively on ServiceNow, the solution automates the reconciliation of payer reimbursements against contracted rates, flags underpayments in real time, and streamlines the end-to-end appeals process to help health systems recover revenue that would otherwise go undetected.
“Revenue integrity teams are working in disconnected systems, manually chasing discrepancies they can barely see at scale,” said Amit Gupta, Senior VP of Delivery at KeenStack. “This solution brings the full contract-to-remit workflow into ServiceNow so that intake, comparison, action, and measurement all happen in one place. Every variance is documented, every contract term is traceable, and every recovery action is auditable. Organizations can pursue what they are contractually owed with full confidence.”
The KeenStack AI-Powered Healthcare Revenue Integrity Management solution delivers powerful functionality, including:
- Multi-Source Ingestion: Ingest contract PDFs and ERA 835 remittance files via upload or near-real-time feeds for a unified, continuously updated reconciliation foundation.
- AI-Powered Contract Term Extraction: Parse reimbursement tables, carve-outs, and modifier logic from unstructured contract documents, normalizing terms across payers and code sets for consistent, defensible variance runs.
- Automated Variance Detection and Explanation: Compare expected rates against actual paid amounts and surface plain-language explanations of each discrepancy with a recommended next step.
- Closed-Loop Recovery Workflows: Assign, approve, appeal, and track underpayment cases through resolution inside a single governed ServiceNow environment with full auditability at every step.
Operational Dashboards and Insights: Real-time visibility into payer performance, contract compliance, variance trends, and recovery rates across the entire revenue cycle.
By embedding AI directly into the revenue integrity workflow, KeenStack helps revenue cycle teams move from reactive denial management to proactive underpayment recovery. The solution creates a scalable system of record for payer performance that reduces analyst dependency and supports consistent compliance with contracted rates.
To learn more or schedule a demo, please click here.
About KeenStack
KeenStack is a premier professional services consulting firm that specializes in helping organizations implement, optimize, and manage their ServiceNow platforms to streamline workflows, improve operational efficiency, and drive digital transformation. Through strategic guidance, technical implementation, and ongoing support, KeenStack empowers clients to maximize the value of their ServiceNow investments. To learn more, please visit http://www.keenstack.com .
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